TV’s can be complicated at the best of times. Ideally, you’d just plug it in and have everything work, but as our devices get more and more impressive, the number of potential problems increases. In this article, we’ll explain how to fix sound problems on a Samsung TV.
Step 1 – Check the Volume
This seems really simple, but you’d be surprised how often it’s an issue. Turn on the TV and try raising the volume. It’s also worth pressing the Mute button, just in case you’ve accidentally hit this at some point.
Do you see a volume indicator on the screen? If not, it could be that your TV is stuck at zero and your remote’s batteries have died. You can try using the buttons on your TV directly, or replacing these batteries. Hopefully, that’s fixed the problem, but if not, continue on to the steps below.
Step 2 – Check Your Speaker Settings
If you’re using the default TV speakers, you can skip this step. If you have a soundbar or external speaker, though, it could be that something’s gone wrong with it. First, make sure your speakers are turned on and the volume is turned up.
Next, check the connection at the back of the TV. Specifically, make sure that the cable in the Audio Out port is in nice and tight. You may even want to try taking it out and putting it back in, just to be sure.
Okay, now press the Menu button on your TV’s remote control. Scroll down to Sound and click on the Select Speaker option. You should see a list of all your connected speakers. If you don’t see your external speaker, this means it isn’t connected properly or is turned off.
Try using a different speaker to see if this fixes your audio issue. If the TV speakers work fine, there’s a problem with your external speaker and vice versa.
Step 3 – Disconnect Any Other Devices
If your TV allows you to pair Bluetooth devices, it’s time to disconnect them. Similarly, if you’ve plugged headphones into it, take them out. It’s possible that the audio has actually been playing, but you just couldn’t hear it since you weren’t wearing the headphones or in the room with a Bluetooth speaker.
Once you’ve done this, go back into the menu and tell your TV to use its own speakers. Can you hear anything now?
Step 4 – Get a Replacement
Unfortunately, if none of the previous steps have helped, you likely have a hardware problem. TV’s aren’t like broken laptops or phones – they’re a lot harder to fix and you’ll need a highly skilled technician to take care of it for you.
If your TV is still under warranty, now’s the time to call Samsung. Depending on the severity of the issue, you might find a replacement to be less expensive than the repair itself. If you don’t have a warranty or your TV is no longer covered, search online to find a TV repair shop in your local area.
Buying a new flat-screen TV is not yet in the budget? No worries! Buy a portable TV for the meantime. We list the best portable TV right here, check this out!
It’s not always easy to find the cause of audio issues, but by following our steps, you should at least have a general idea of where the problem lies. With a bit of luck, you’d just muted the TV accidentally, since they’re quite expensive products and replacement parts can be hard to find.
Justin is the head writer for My Tech Reviewer and he ensures that readers always get what they are looking for. He's a hard worker and spends more hours writing for My Tech Reviewer than he works at his part-time electrician job.
Justin is the head writer for My Tech Reviewer and he ensures that readers always get what they are looking for. He's a hard worker and spends more hours writing for My Tech Reviewer than he works at his part-time electrician job.
There are few things as frustrating as sitting down after a long day, turning on the news or your favorite TV show, and all of the sudden realizing the sound is not working. If you have a Samsung TV and the sound/volume control is not working, here is a how-to for you.
A few different ways to fix the sound/volume control on your Samsung TV include replacing the batteries in your remote, resetting the smart hub, disabling autorun smart hub, or holding down the ‘down’ arrow and ‘pause’ button simultaneously until a message appears with ‘remote learned.’
Problems with the volume of your Samsung TV can make owners quickly wonder if purchasing this brand was the right choice. Before you set off to purchase a new TV though, take a look at this how-to to try and solve your volume/sound issues typically in a few simple steps. Continue reading to find a multitude of ways to problem solve when it comes to questions you have surrounding your Samsung TV and issues with the volume.
How Do I Unlock the Volume Control on My Samsung TV?
There are so many different settings within a Samsung TV that the options can be rather dizzying. These are fantastic TVs for smart apps, host an easy interface, and have screens that break the typical TV barrier. However, when you find that the volume control on your Samsung TV is stuck, you start appreciating how good the TV really is and simply wonder how difficult it is to create a product that works as it should.
To unlock the volume control on your Samsung TV, you want to reset the pin/code to the default of 0000. To do this, press the POWER button, mute the tv, press the numbers 8-2-4, and then press the power button again. This should reset the tv to default and then you can go into your menu and turn off the V-chip/Parental lock
Samsung TV Keep Turning Volume Up
If you find yourself sitting in front of your Samsung TV with your hands in your lap and the remote far away from the control of your fingers, yet the volume is slowly going up, you certainly have a problem. Many Samsung TV owners have experienced this issue and it is one that tends to make the front pages of question queries with sometimes very little feedback. However, this is your solution.
If you notice your Samsung TV going up in volume without your control, you need to first locate the Intelligent Mode Settings. These settings control the sound based on the noise within the room as well as other conditions and should be turned off to keep them from performing independently. Go to General → Intelligent Mode Settings → and shut off the settings.
Samsung TV Keep Turning Down
Beyond your Samsung TV constantly increasing without any action from you, users have also experienced problems with the sound decreasing on its own. This problem can be solved by the above solution located under “Samsung TV Volume Keep Turning Up,” but there is also one other trick to try to get your volume to behave as it should. Try one or either of these to keep the volume on your Samsung TV from turning down.
To keep your Samsung TV from turning down on its own, you first need to locate the settings menu within your TV. Once you have found the settings go to sound, then to the expert settings. Within expert settings, go to HDMI Input Audio Format and change Bitstream to PCM. In short Settings > Sound > Expert Settings > HDMI Input Audio Format > change Bitstream to PCM
Samsung TV Volume Too Low
It is a problem when your Samsung TV continues to constantly decrease in volume, but it can be even more frustrating when the volume remains at a level that is too low to hear properly. There are a few different solutions available to solve this issue. Therefore, if you find that one is not working for your Samsung TV, try a few others or repeat the process a couple of times before giving up.
If the volume on your Samsung TV is too low, first check for updates by going to Settings > Support > Software Update and update your TV if one is available. After this, try testing your HDMI Cable by going to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says that the cable is bad, this could be your culprit and the cable should be replaced.
Samsung TV Volume Too High
Just as bad as your volume remaining too low, it is just as problematic when your Samsung TV volume stays at a level that is entirely too high. This really can be even bigger of an issue than that of the volume staying too low due to intrusive interruption of noise. To fix this issue, you can refer to the above section under “Samsung TV Volume Too Low,” but there are other solutions that may fix the problem if those do not.
To fix the volume on your Samsung TV that is too high, you should try updating the TV and testing the HDMI cable. If these do not solve your issue or reveal the problem, try disconnecting and reconnecting the cable that leads to the external device or reconnect the cable into another available port. You can also connect a different external device to test if the original external device was the problem.
Samsung TV Has No Sound
Beyond the problems that come with the volume being too high or too low with your Samsung TV, you may be running into an issue with volume that includes no sound at all coming from your device. This problem can leave many Samsung TV owners turning their devices on and off in hopes that this will resolve the issue. This may cause the volume to come back, but you might need to do a bit more to get the volume back up.
If your Samsung TV has no sound, you need to go through the steps to complete a ‘Self Diagnosis’ to determine the problem. Go to ‘Menu’ from the remote, select ‘Support,’ select ‘Self Diagnosis,’ and then select ‘Sound Test.’ If you hear a sound that comes from the speakers of your TV, then the problem does not exist within your device but is likely originating from the soundbar or other attached speakers.
Samsung TV Volume Keeps Muting
Many times, it would seem that the solution to fixing the volume on a Samsung TV is rather involved. However, if you find that your Samsung TV volume keeps muting, the solution may be more simplistic than you think. The easiest first step is to reset the remote by taking out the batteries and pressing power for around 10 seconds.
Once you have tried to reset the remote and you still find the volume on your Samsung TV is still muting, try this next solution. Set the TV to standby and press Info > Menu > Mute > Power. This should turn on the TV with the service menu so you can scroll down and select ‘Reset.’ Your TV will then turn off and will go into Plug and Play mode when turned back on so that the analog and digital tuner can be reset as well.
Samsung TV Volume Won’t Mute
When your Samsung TV is constantly muting on its own, this can be a major problem for those of you that would like to sit and enjoy without the constant issue of interrupted volume. However, there are times when using the mute button is necessary and many Samsung users have found problems with their TVs not being able to mute or all of the sudden losing the feature. This is a frustrating problem, but one that can be solved.
First, you always want to check the batteries on your remote to ensure that they are working properly. If not, they should be changed and this could immediately fix the issue of your Samsung TV not muting. If this does not bring a solution, as mentioned previously, try removing the batteries from your remote, hold down the power button for 10 seconds (or 40-60 if this time frame doesn’t work) and then turn the power back on.
How to Fix Volume on a Samsung TV
For a more general fix to the problems you are experiencing with your Samsung TV, there are a few different options that will hopefully get your TV back into working order. The first suggestion to fix the volume is to simply unplug your Samsung TV directly from the power source in your wall. Give it at least a minute of being unplugged before trying to power it up again and this might be your volume solution.
If this does not work, go to the menu using your Samsung TV remote. Select sound from there and then select either additional settings or speaker settings and set the auto volume to normal (Sound > Additional Settings/Speaker Settings > Auto Volume > Normal). This may help to stabilize your volume and get it back into normal working order.
How to Adjust Volume on Samsung TV Without Remote
If you find yourself searching for your remote but have had no luck, you may find yourself in a position where the volume needs to be turned down. Without the remote, it is even possible to adjust the volume and if so, how do you go about doing this? Samsung TVs all have a controller that is located on the TV itself that will allow you to power the TV on, change the channel, change the HDMI, and yes, adjust the volume.
To adjust the volume on your Samsung TV without the remote, you simply need to locate the Jog control which is located on the rear or bottom right side of the TV. It is rather small, but you will be able to see the buttons that are labeled with their various functions. Simply press either the increase or decrease button on the jog stick and you will be on your way to adjusting the volume on your Samsung TV without the remote.
Samsung TV Enable/Disable Volume Not Available
Samsung TVs are very technologically advanced which is one of the biggest reasons that so many consumers purchase this TV rather than other competing brands. However, with as much smart technology that it hosts, there can be times when users get a tad overwhelmed with the functions of the tv and begin to feel a little lost – especially when it comes to enabling/disabling the volume on their TV.
If you think that the enable/disable volume setting is not available on your Samsung TV, it is likely that you simply haven’t been able to find this setting yet or are looking for the wrong label. To locate the setting to disable or enable the sound on your Samsung TV, simply press Settings > select Sound > select Expert Settings > Select Sound Feedback > and then you can adjust the sound as you wish.
Samsung TV Volume Display Not Showing
Beyond not being able to control your volume, it can be just as infuriating not being able to see your volume displayed on your Samsung TV. This may not be a major issue for some, but many users not only use their hearing to dictate the appropriate volume rate of their TV, but also use the volume display to help them determine if the volume is too low or too loud. If the volume display on your Samsung TV is not showing, here is the solution.
If you want to get your volume to display on the screen of your Samsung TV and are using a soundbar, this could be the problem. You can either remove the soundbar and use different speakers that do not use a volume display or you can reset your tv to factory settings to get the display to pop back up on its own without disabling the soundbar.
Samsung Volume Display Stuck on Screen
You may want the volume display to appear when you choose to either increase or decrease the volume on your Samsung TV, but most Samsung users do not want the volume display to remain on their screen throughout the entirety of their watch session. If you find that when you adjust the volume that the display remains stuck on the screen, this can be very distracting. However, there is a quick solution that will make it disappear in minutes.
To remove a volume display that is stuck on the screen of your Samsung TV, the most effective solution is to reset the TV. This does not even have to be internally, but the power cord should be unplugged directly from the wall while the TV is on. You will then need to wait one minute, plug the cord back in, and the volume display should have disappeared from your screen.
Samsung TV Volume Stuck / Locked Up
Beyond having an irritating volume display stuck on your screen, there are few things as maddening as the volume on your Samsung TV being completely locked up or stuck. This means that you are unable to increase or decrease the volume as you please and therefore, the volume remains at one consistent level regardless of your efforts to change it. This certainly is frustrating, but is a problem that can be solved.
As a general rule, Samsung TV volume stuck is either caused by apps running in the background or too many apps using up the TV’s memory causing poor performance. You can improve the performance of your TV by turning off AUTORUN Smart HUB or release the TV’s memory by deleting unused apps.
In some Samsung TV models the Smart Hub seems to be causing the volume to get stuck. Try turning off the AUTORUN Smart HUB to stop the volume from getting stuck by going to general settings -> smart features -> turn off AUTORUN Smart HUB.
If this AUTORUN doesn’t exist try to find the option to reset Samsung TV’s Smart HUB and see if that works.
If turning off running Smart Hub automatically or resetting it didn’t work, try to delete unused Apps in your Samsung TV. Sometimes we add many apps and forget that the TV has limited storage. Restart your Samsung TV to see if the volume is still stuck.
If that solution didn’t work, you can either reset the tv as suggested in the previous section “Samsung Volume Display Stuck on Screen” or you can reset the volume internally. To do this, select Settings > select Sound > select Expert Settings > select Reset Sound > then select Reset to reset all the sound settings.
One of these solutions should get your volume back in working order and should keep it from freezing up again.
Samsung TV Keeps Losing Channels
Samsung TV Not Responding to Alexa
Samsung TV Audio Not Working/Cuts Out/No Audio/Not Sync/Etc
Samsung TV YouTube Not Working
Samsung TV Roku Not Working
How to Fix Sound Issues on Smart TV Apps
1 Check Your Volume Settings
Make sure the sound on your TV isn't muted.
- Push the Mute button on your TV remote. A display on screen should show if the TV is now muted, or not. You want to be sure the TV is not muted.
If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume and mute on that device, as well.
Check Your Volume Levels
- On your TV remote, use the Volume Up/Down buttons.
- Most TVs will show you the volume level on the screen.
If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume levels and settings on that device as well.
? Was your system muted?
Samsung, the South Korean electronics giant, makes a vast array of high-end electronic products, from smartphones to smart TVs. Televisions are one of the most important product lines for Samsung.
Although Samsung electronics have a reputation for high-quality, reliable TVs, they are subject to failure and problems. One of the most common issues reported with Samsung TVs is troubles with the audio. Often, the cause of such an error is simply glitches or bad connections, but it could result from a hardware failure. In this article, you’ll learn how to troubleshoot audio problems on your Samsung TV so that you can get back to enjoying your favorite streams!
Samsung TV Audio: Basic Troubleshooting
Step 1: Check the Mute Status
The first things to try are, of course, the simplest ones. If you have a picture on your TV but no sound, the problem might be as simple as having the “Mute” function activated by the remote. Grab your remote and unmute the TV by pressing the “Mute” button again.
Step 2: Check the Current Input Setting
Next, check what the input setting is on your Samsung TV by hitting “Source” on the remote and cycling through the available inputs. If your Samsung TV’s source gets set to a component that you don’t have set up, there won’t be any audio coming through the speakers.
Step 3: Check for a Connected Headset
Do you ever use a headset on your TV? Gamers, in particular, might be using a wired set of headphones plugged into an audio out jack, and if the headphones are plugged in, then any audio is being routed to that equipment, and you might not hear the sound playing if you aren’t wearing the headset. Assuming you never use a headset on your TV, check the headset port for any debris. Your TV may pick up something in the port which won’t allow the audio to route properly.
Step 4: Check All Physical Connections
If you still don’t have sound, check all your physical connections between the TV and any hardware associated with it. This includes gaming consoles, satellite receivers, and cable TV boxes. Make sure that all the connectors are plugged in securely to the right ports.
Step 5: Check the Sound Settings
Finally, check to see what output channel got selected for sound. If you have external speakers connected to your TV, ensure your audio output goes to them. Conversely, if you’re not using external speakers, make sure the TV’s internal speakers are not disabled. You’ll find that information on the audio section of your TV’s on-screen menu.
Samsung TV Audio: Advanced Troubleshooting
If none of the above suggestions improve the audio problem on your Samsung TV, you’ll need to move on to some more advanced techniques.
Step 1: Power Cycle Your Samsung TV
The first thing to try is a standard old-fashioned power cycle. Turn off your Samsung TV and unplug it from the wall. Give it a minute so that any lingering charge in the capacitors or memory can fade. Then, plug the TV back in and turn it back on. As with many other kinds of hardware, turning the TV off and back on again often resolves temporary or transient problems that are otherwise hard to diagnose.
Step 2: Check the Current Language/Region Setting
Ensure your TV has the right language set in the information setup. Press “Menu” on the remote and find the section dealing with setup. Find the language/location setting, and make sure it is set to “USA”.
Step 3: Run The Built-In Audio Diagnostics Test
The last stage of advanced troubleshooting is to run the built-in sound diagnostic test in Samsung TV’s support menu. Depending on the make and model of your Samsung TV, this test may reside in different places within the menu structure. Press “Menu” on the remote, then select the “Support” menu. From there, select the “Self Diagnosis” option and then choose “Sound Test”. The TV will play a melody out of the built-in speakers. If you hear the sound, then the audio problem (whatever it may be) isn’t in the TV’s components. If you don’t hear the melody, there is most likely a problem with the sound circuitry in the TV, or the built-in speakers are damaged.
Samsung TV Audio: Other Fixes
Several other possibilities affect the sound on a Samsung Smart TV that standard and advanced troubleshooting don’t catch. Other things to troubleshoot or try include the following:
- Ensure that the Settings on the TV get set to “USA” as your home country. By going to Settings and looking for a location or region option. Each TV model will vary, so you may need to look for your model or use the owner’s manual to locate this setting.
- Try using an external speaker or soundbar. Often, rerouting your sound to another device will bypass whatever issue your TV is having. Besides, a soundbar can greatly increase your sound quality.
- Check other HDMI ports. Unplug all of your equipment and plug it back into different ports on your TV. Also, ensure that all ports are clean and free of any debris.
- Check the HDMI Input Audio Format in Settings. Toggling between different options may bring your audio back to life.
- Check your internet speeds using SpeedTest. If you’re streaming movies, or your cable box relies on high-speed internet to function properly, a slower speed could result in loss of sound to your TV.
- A Bluetooth-compatible device can have trouble routing the audio properly. Call Samsung for assistance with disabling Bluetooth capabilities on your TV. Although you may not use this feature, there could be a glitch in the television that has enabled some sort of Bluetooth frequency.
If you’ve tried all troubleshooting options in this article and nothing works to solve your Samsung TV audio problem, or perhaps you don’t have the option to add a soundbar, it’s probably time to take the following steps.
The Next Steps
If your tests indicate that the problem is with the TV itself, you need to decide whether to repair the TV or purchase a new one. With TV prices steadily falling to surprisingly low levels, it is hard to justify repairing any TV sets that aren’t brand-new and at the highest end; a replacement is usually cheaper than the repair. However, depending on how old your Samsung TV set is, you may still be under warranty and can get a new TV without any charge.
Contacting Samsung Support can be a hassle, but it may be your only resort to save your television.
Mute itself tv samsung
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