Tripplite ups software

Input Voltage Range

Frequency Required

Input Connectors

Power Output Connectors Details

• 5 x power NEMA (UPS and surge)
• 5 x power NEMA (surge)

Output Voltage

Max Electric Current

Power Capacity

Dataline Surge Protection

• Network/phone line - RJ
• USB

Surge Energy Rating

Circuit Protection

Cables Included

• USB cable - external
• Phone cable - external
• Power cable in

Rack Mounting Kit

Equipment Protection Value

Features

Min Operating Temperature

Max Operating Temperature

Could you let us know a little more

What TrippLite UPS are you using and how is it connected (serial/USB)?

What OS is being used?

How many machines share the same UPS?

Are you using SNMP (PANMS uses SNMP extensively)?

I have PANMS running on a Windows Server R2 system connected via USB to a TrippLite SURT4U UPS.  It is managing 4 other Windows servers as well, all powered by the same UPS.  I also have the SMNP network card installed on the UPS to facilitate network communication more effectively.  I had even installed the optional temp/humidity probe with it as well.  All components in my case seem to work fine, but did take some time to work out the kinks.  But I never did have a lockup yet (knock on wood.)

From what I can tell from your post it may be that you have three UPS and three machines.  In that configuration PANMS would not be needed, you could instead go stand alone and let each machine manage it's own power using regular PowerAlert.  However, that's only preferable if you have a 1/1 ratio of machine to UPS.  If you have 2/1 or more then you'd want to use PANMS to leverage it's networkability.

Hope this gives you a little more then you had to work on.  With some more info I could help you out more.

Thanks!

jredmond wrote:

Could you let us know a little more

What TrippLite UPS are you using and how is it connected (serial/USB)?

What OS is being used?

How many machines share the same UPS?

Are you using SNMP (PANMS uses SNMP extensively)?

I have PANMS running on a Windows Server R2 system connected via USB to a TrippLite SURT4U UPS.  It is managing 4 other Windows servers as well, all powered by the same UPS.  I also have the SMNP network card installed on the UPS to facilitate network communication more effectively.  I had even installed the optional temp/humidity probe with it as well.  All components in my case seem to work fine, but did take some time to work out the kinks.  But I never did have a lockup yet (knock on wood.)

From what I can tell from your post it may be that you have three UPS and three machines.  In that configuration PANMS would not be needed, you could instead go stand alone and let each machine manage it's own power using regular PowerAlert.  However, that's only preferable if you have a 1/1 ratio of machine to UPS.  If you have 2/1 or more then you'd want to use PANMS to leverage it's networkability.

Hope this gives you a little more then you had to work on.  With some more info I could help you out more.

Thanks!

There are two SURT4U ( kVA 4 RU) rack-mounted UPS systems.  They are connected to a W2K3 server via USB.  There are no NICs on the back of the units.   

The one server is managing both Power Alerts.  I also have Power Alert installed on my local system which connects to the W2K3 server via PANMS (if that makes sense).  So to clarify, the UPSs are only connected to one server.

OK this is much clearer.

Can you at least get PANMS to function stand-alone with only one server and one UPS?

Nope.  The Power Alert service, pa.exe, won't start.  I can't even start it manually without getting an error that the service had an "unexpected error".  That's the problem.

What version of JVM are you running? Any firewalls/antivirus running?  Also, what version of PANMS?

No firewalls, running ESET NOD32 v4.  I'm running PANMS v4.

Sorry for not getting back to you in a while

How about Java (JVM)?  You need to be running a version greater then _3.  I think you mean that you're running PANMS version , if not upgrade to that.

I had just tried installing it on a Vista 64 machine to see if I have any issues.  So far so good, but let's give it a day or two.  (in this case I have installed it over the top of a PA local install.)

If you get totally stymied after this try giving Tripp-Lite themselves a call.  I worked with them in the past on an issue with my temp/humidity probe and SNMP card.  They were quite helpfull.

I apologize, I'm using Power Alert Local on the server with the two UPSes connected to it.  Pal.exe keeps crashing and there's nothing I can do to keep it running. 

No worries

For all intents and purposes the versioning is just about the same between the two.  The current product is all based on version

In my setup I'm running PA local on my W R2 32bit database server and PANMS on my XP and now my Vista 64bit workstation.  All three seem to be running OK.  The actual version that's running on the server is and it is connected via USB to the UPS.  In my case I'm only running one UPS (which happens to be the same model as the one your running.)

Let's try this(just focus on one UPS at the moment)

On your server that's responsible for running PA local.  Let's simplify things a bit.  Completely remove PA % from the machine.  Connect the UPS, then configure Windows power settings to recognize the UPS.  (This should work even though the built in UPS software is written by APC.  It allows for a third party setup.) Lets try to eliminate USB and related server hardware as the source of any trouble.  Let me know if you can get that working at minimum.  Don't move on unless you know this is the case.

If you can get the above working

Disconnect the UPS USB link.  Remove the Windows power settings and set it up at defaults.  Reinstall PA local.  Observe the process running.  Reboot a few times if you can.  If the process is failing at this point (before you've connected anything) then lets take a look at some log entries in the Windows event viewer.  We need to find some error codes or things of that nature that we can search on that will yeild some answers.  Also look at the log found in the C:\Program Files\TrippLite\PowerAlert\log directory.  Post what you find in the logs.

Thanks!

I have many ( ) SNMPWEBCARDS in production, all are functioning for the most part.  The majority, I'd say about 70% are running and are still under manufacturer warranty.  The others are running version and TrippLite does not support them any more.  As we are upgrading all of our UPS's SURTXL2Ua, SMARTXFMRXL, SMARTRMXL2U with newer cards (as the budget permits) we are taking the older cards (which are functioning in the UPS's) and re-purposing them into our PDUMH20AT Dual Input power strips.  Today, I installed two into the PDU's and discovered that I wanted to change the host name.  I have tried the web interface, having it reboot, but it does not change the setting (these units are 45 minutes away).  I have also tried a telnet session to change the name, and the output said, "Invalid host name, ignoring".  What can I do to change this without driving (I will if necessary) to this remote site? 

I have only installed a few of these older cards so far, but I have over a hundred PDU's over the metropolitan area and do not wish to have this issue again.  I do ensure that I reset to default settings as I install the cards. 

You may either post here or email [email protected]

I have given up on getting PANMS to work properly.  I have even set up a Windows 7 machine just for this program to run, but the engine keeps going offlineTrippLite has been no help.

Tripp Lite software is still garbage.  Two jobs later I'm with APC.  

I totally agree, but the boss here doesn't think that APC has an equivalent UPS for the price that we getso I have to work with what I've got  We use Intermapper as one of our main NMS monitors, and the TrippLite MIBs work well for reporting information, at least the info that we want.

Maybe go to services and find Power Alert Agent and try signing in as \Administrator rather than Local

Ok, I had similar problems and I got it to work after doing the follow:

The uninstall / repair option was not working due to permissions problem

Further investigation showed I did not have ownership or permissions to see the following folder:
C:\Program Files (x86)\TrippLite\PowerAlert\console

Taking ownership from windows did not work.

The following worked:

Loaded command prompt in administrator mode

Went to tripplite program folder: C:\Program Files (x86)\TrippLite\PowerAlert

Ran the following commands:

This took ownership of console directory and sub directories and gave administrator privileges to read/write and delete contents of the folder

I then ran the panmswin_xexe installation software and chose the repair option (uninstall was still not working)

The software worked after that.. I will see if this lasts 24 hours or over a reboot.

Input Connectors

Power Output Connectors Details

• 1 x power NEMA /20
• 1 x power NEMA

Output Voltage

Power Capacity