Franklin county treasurer

Franklin county treasurer DEFAULT

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The Franklin County Tax Office continues to limit public access to the front Collections counter only.  Many transactions can be completed via e-mail, website, phone, fax, drop box (right side of main entrance) or US mail.  

The Franklin County Board of Equalization and Review has adjourned for 2021.  The statutory period during which citizens may appeal their property values on real and personal property located within Franklin County has ended.  The Board of Equalization and Review will continue to work any appeals submitted prior to their adjournment.

 For quickest response, please email us at [email protected]

 Limited availability by phone (919-496-2172).  Call volume may require the use of voicemail.

The Tax Office:

The Franklin County Tax Office is responsible for listing, appraising, and assessing all real estate, personal property, and registered motor vehicles within Franklin County. The Tax Office is charged with collecting all current and delinquent taxes on this property.  The GIS/Mapping department serves as a clearinghouse and central distributor of geographic information for Franklin County while also maintaining an accurate and current layer of parcels that are situated within our jurisdiction.

There are three departments that are under the Tax Office authority; these are the Assessing Department, Collections Department, and the GIS/Mapping Department. Each department may be accessed by visiting the links on the left side of this page.  In addition, there are other linked topics for more specific items of interest or for specific information that you may need.  We hope that you may find information that is needed regarding property taxes within our website, but please contact our office with any questions or concerns that you may have.  

Please see the links below if you would like to do a property search, map search, collection search or a vehicle tax search.





The Treasurer is an elected official, chosen by the voters of Franklin County and serves a four-year term. Our present Treasurer is Susan J. Wray.

Taxes, Fees & Other Payments Collected

The Treasurer's Office is responsible for collection of all monies due the County. We collect:

  • Estimated income taxes
  • Personal property
  • Real estate
  • State income

The Treasurer's Office collects meals tax and transient occupancy tax as well. Other departments in the County bring their daily collection to the Treasurer's Office for processing. For example, you may purchase a building permit in the Building Inspections Department, but at the end of the day the money and appropriate papers are brought to the Treasurer's Office for deposit.

Other Treasurer's Office Services

There are many calls daily from lending institutions needing to know the status of certain taxes because a taxpayer may be considering refinancing a home or business.

Bank Statements for the County are also handled through this office as we reconcile statements for not only the county, but the schools and social services departments as well.

We try very hard to listen to the taxpayers and make changes in procedure whenever possible to better serve the citizens of the County. There are signs displayed in our office explaining charges and additional information concerning phone numbers, etc., for state offices such as the Virginia Game and Inland Fisheries.

Our Goal

The goal of this office is to help the citizens receive efficient and informative responses to their concerns and questions.

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Franklin County property tax bills mailed, along with potentially outdated past-due notices

Franklin County Treasurer Cheryl Brooks Sullivan.

Franklin County property owners have started receiving their biannual tax bills in the mail, along with past-due notices about purported delinquencies.

And as has been the case for more than 15 years, the delinquency notices likely were sent to some residents who don't actually owe past-due amounts, said county Treasurer Cheryl Brooks Sullivan.

The culprit, Sullivan said, is an outdated computer system that issues the notices of balances due at times when balances aren’t due. And it’s a continuing headache that she hopes to address soon.

“We always get the calls, and they always explain the same system-based, convoluted printout that they get,” Sullivan said. “…There’s always quite a few calls that come in after the bills go out on the second half collection because people who have since paid … are outraged when they get a bill showing that they’re still delinquent and they paid the bill.”

Some  balance-due notices might not include recent payments

Franklin County property owners pay taxes on their holdings twice a year, in January and June.

The latest bills were mailed in recent days and are due by June 21. Payments can be made multiple ways, including in person during weekday business hours (8 a.m.-5 p.m.) at the treasurer’s office at 373 S. High St., online or through the mail. Details can be found on the treasurer’s website at

More than 434,000 second-half property tax bills were recently mailed. There were more delinquency notices included this time — 17,279, versus 15,508 during the last billing, Sullivan said.

Many recipients were late on tax payments. Some likely received their first delinquency notices due to pandemic-related issues, she said.

For many others, however, the balance-due notices might not include payments that were already made.

Within those who received notices “are people who have since paid the bill, but the system doesn’t recognize that as it prints the new bill,” she said. “…It doesn’t differentiate between those who have paid it and those who haven’t.”

The system that creates the statements has been in place since 2004. For whatever reason, it was designed to include the potentially erroneous past-due notifications.

“It’s one of the shortcomings of this custom-made (system),” Sullivan said. “…Maybe it was cutting edge back in 2004. I’m not sure if it ever really met the needs that it was developed for… It’s just beyond the point where it can even be fixed.”

Sullivan said a vendor was hired to review the system, and a request for proposals is being prepared to purchase a new one. In the meantime, property owners who received delinquency notices can contact the treasurer’s office for clarification on balances that are due or to receive written receipts confirming payments were made.

“We’re working diligently on it,” Sullivan said. “We understand, and we agree, that it’s not a good system.”

[email protected]


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Franklin County Treasurer Ron Hagan talks about sending emails so tax bills can be paid early ...

Pay Property Taxes Here                      Pay Your Vehicle Tags Here

Accepted On-Line Payment Methods:


In Office payments:  Credit Cards(MasterCard, VISA, Discover) and Debit Cards are accepted for Tax and Motor Vehicle transactions when paying at the Courthouse.


                      2021 Publication List


Effective February 1, 2020 the Franklin County Treasurer’s Office will require customers to provide a bill of sale for ALL title transfers.

Iowa Code Section 321.13 already allows county treasurers to request a bill of sale, and many counties already follow this section.  Franklin County will join other counties and require a bill of sale beginning February 1, 2020. 

The bill of sale should include the seller’s name, buyer’s name, make of vehicle, year of vehicle, Vehicle Identification Number (VIN), date of sale, purchase price and signature of both the buyer and seller.  This information can be hand written on a piece of paper or you can contact our office and we can get you one. See the link below for a generic bill of sale.

Bill of Sale

The Iowa State County Treasurer’s Association (ISCTA) along with the Iowa Department of Revenue (IDR) are trying to validate vehicle purchase prices, which have a direct impact on the State’s Road Use Tax Fund.  The IDR is making the bill of sale a best practice for all Iowa counties in 2020, this will make all Iowa counties more consistent. The ISCTA Executive Board and county treasurers are trying to be proactive and require the bill of sale prior to it being mandated by the IDR.



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