Sidecar health reviews

Sidecar health reviews DEFAULT

Candace Bryan

Mysterious Bug?

My sister and I have been using Sidecar health for a couple months now and everything has been going well. That was until a mysterious bug on her account has stopped the service from working correctly. She's uploaded all her bills and done everything right from her end but her account has a "bug" which has paused her account for 2 months. We've called multiple times to get it fixed but we haven't gotten a clear answer about what's wrong and how long it will take for her service to work again. She's had to cancel appointments and wait for care because of this and it seems like this problem is just not getting taken care of. She's just told that the problem will be solved, yet there's been no update. We really enjoy Sidecar health but this kind of service is just not what we expected based on the reviews of their customer service being so good. I would love to post a great review, but until this issue is solved I can't in good conscience do that.

Reply from Sidecar Health

Hi Candace, thank you for sharing your feedback here. We look forward to helping solve this issue for your sister and will need some additional information to get to the bottom of this. We've gone ahead and requested some more information via Trustpilot so we can be sure to address everything you've mentioned above.

The best customer service reps who…

The best customer service reps who actually care about you and your well being. As a self employed attorney and real estate agent, Sidecar has allowed me to have healthcare that is flexible and that I can afford. I also never realized how over-priced procedures and tests can be until I shopped around or when you tell the provider you are paying upfront. I recommend Sidecar to everyone I meet who says they cannot afford insurance.

Michelle Tinklenberg

Terrible coverage

Very poor coverage.

Reply from Sidecar Health

Hi Michelle,
We're sorry to hear about your experience with Sidecar Health so far. We have reached out via TrustPilot to ask that you share a bit more about what happened so we can improve on it in the future and address your concerns.

If you have pre existing condition…

If you have pre existing condition don't apply to these money grubbers. Turned me down in 20 secs. I'm a diabetic in good health.

Reply from Sidecar Health

Hi Osi, we are sorry we couldn’t serve you. All coverage offered through Sidecar Health is subject to policy terms, conditions and exclusions, which may have prevented us from meeting your needs. Our goal as a company is to make quality care accessible and affordable to our members, which is why we don’t give quotes if our premiums will be too expensive based on your specific needs. We are working hard on some exciting things to ensure that in the future, we’ll be able to offer you coverage at a better rate. Thanks for taking the time to give us a try. If you’d like to discuss more, we’d love to talk with you. Our member care team is available 7 days a week at 877.653.6440. Thanks for your comment.

Sidecar is a great company to provide…

Sidecar is a great company to provide support in your medical needs specially when your primary insurance does not cover the expense to the maximum extent or has lot of deductible. Their service is good so far. I like the multiple options they provide to use their account card for expense or using our card and then claim through apps, use the reimbursement for paying premiums or getting it through checks. I am yet to check the claim processing experience in detail and will write a detail review soon.

At first I thought this was gonna work…

At first I thought this was gonna work out great for me. I was so wrong. First off, whatever card you have on file will be charged 20% of the bill when you use your Sidecar Health Card. The second thing is coming up with proper documentation, each bill you have must have provider, medical codes, and why you was seen. For myself getting the medical coding has been the most time consuming. Some of the customer service at Sidecar is great others are just terrible. I've had some go above and beyond to assist and others who don't seem to care. I do not recommend this company at all.

Reply from Sidecar Health

Hi Tiffany and thanks for leaving us your feedback. Our product works a little bit differently, and as a result there are a few best practices that will help you have a more seamless experience while uploading receipts – it sounds like you have been able to take advantage of our Member Care Team in order to express your concerns. In order for us to process a claim for medical services, we need a final, itemized medical bill (also known as a “super bill”) that includes these pieces of information: patient name, provider name, date of service, provider location, charge amount, procedure codes (also called CPT or HCPCS codes), and diagnosis codes (also called ICD10 codes). Once members get the process down we find they like the simplicity and transparency. Would you like someone from our Member Care Team to reach out to you directly?

Second Year with Sidecar

This is my second year with Sidecar Health and I am overall satisfied with their coverage and customer service.
I think they are a very good alternative to a traditional health insurance plan if you have no major medical issues.

I love Sidecar

I love Sidecar. I have met my deductible with my primary this year so now I actually make money from my appointments. They cover the big things I need - physical therapy, chiropractic (12 per year), psych visits, gyno, and pcp visits. It kinda seems to good to be true so I keep thinking they are going to change something on me, but they haven't. I locked in a 3 year rate for $3 a month so it should all stay the same for awhile. Sidecar has allowed me to get my health back and I'm so thankful to have found them.


I am not writing a review but merely asking questions of anybody that can answer. I love the concept of this “insurance” it makes sense.

My questions are the following:
*The website for Sidecar is ambiguous about reimbursement rates, do the people out there that rate sidecar highly have experience with reimbursement rates or just happy with the cost of it without having filed any claims yet thinking they have a great plan.

*It would seem that this adds a bunch of legwork on behalf of the insured making sure you get procedures coded correctly etc. Also getting itemized billing can be a challenge as well, based on my past experience having to provide this to BCBS. Anybody else experience this issue?

I’m really asking these questions to the reviewers who rated Sidecar highly as the negative reviews are obvious.

09/20/2021 Follow up question: On the negative reviews where Sidecar has requested information via TrustPilot, are there any positive outcomes where the reviewer would be favorable to Sidecar?

Reply from Sidecar Health

Hi Tim and thanks for your interest in Sidecar Health! When you sign up for one of our plans, you'll get a welcome kit that gives you a ton of details on how to use your coverage. To give a quick overview, you can find out your exact Benefit Amount (the amount Sidecar Health will cover) for any of 170,000 medical services and prescriptions. There is no ambiguity, and you can see the exact dollar amounts that we will cover here:

Our model does add a few steps for our members but, as a result, we are effectively putting you in control of your health by allowing you to shop around for medical care the same way you would for any other product or service. While we can't speak anecdotally, we can confirm that in more than half of submitted claims our members pay less than the average cash price.

If you'd like to talk through any of this more thoroughly, you can live chat with someone from our Member Care Team at, or give us a call at (877) 553-8246.

It is real insurance with straight forward benefits!

I have had Sidecar for about a year now. I have only had to use it 3 times now, but it was so simple and they covered the majority of my expenses. I had COVID and my Urgent Care fee was $200 even. They covered $175 of it. I had an annual wellness exam that was $400. They covered $340 of it. Then I had a visit with a Cardiologist and some tests done. That bill was around $800 and they covered $615 of it. It is legit health insurance. I have a zero deductible, $50,000 per year benefit plan and I pay $170 a month.

Pablo Linares

Excellent System

This health insurance system is the best. I hope next year the prices are similar so I can continue being a member! Customer service is excellent and quick to respond!

Only the latest review will count in the company's TrustScore


Sidecar Health Review: Health Insurance For Freelancers

Sidecar Health

Health insurance in the U.S. is extremely expensive. If you're lucky enough to have health insurance through your employer, that can certainly take a chunk out of the high cost. 

However, if you are a freelancer, you’ll have to pay the full cost for health insurance, which can be prohibitive. Sidecar Health is looking to change that. 

Sidecar Health provides low-cost health insurance plans that are ideal for freelancers. As we'll see, that doesn't necessarily mean Sidecar will be for everyone. But if you're an independent contractor or freelancer who's been struggling to afford traditional insurance, Sidecar Health could be worth considering. Read on to find out who might be the best fit.

Sidecar Health logo

Quick Summary

  • Cash Price Health Insurance 
  • Lower premiums than ACA plans
  • No doctor networks -- visit any licensed provider you want
  • Available in 17 States

Sidecar Health Review

Product Name

Sidecar Health

Coverage Amounts

$5,000 to $2 million

Plan Length

1 or 3 years





Sidecar Health Insurance Solutions, LLC (Sidecar Health) is an alternative health insurance company. It’s CEO is Patrick Quigley. The company was founded in 2018 and is based in El Segundo, CA. It has raised $38 million in funding.

Sidecar Health provides low-cost health insurance. This is not a traditional ACA (Affordable Care Act) health insurance plan. We’ll get into those details a little further down. Sidecar Health is a new kind of insurance that leverages Cash or self-pay pricing and Sidecar Health does allow you to customize your health plan. This flexibility can make the monthly premiums considerably less than ACA health plans.

Sidecar Health coverage options range from a few hundred dollars up to $2 million. You can also adjust your deductible and other components such as adding prescription coverage. Each of these adjustments will change your monthly premium.

What is Cash Price health insurance, you may ask? After being approved for a Sidecar Health plan, you’ll receive a Sidecar Health payment card opposed to a traditional health insurance card, which is how you pay for medical services. In the eyes of your medical service providers, you're essentially viewed as a self-pay patient. Self-pay customers are often charged lower costs than hospitals and doctor's offices bill to insurance companies. Sidecar Health reimburses a fixed rate for medical services based on the average cash prices for those services in your area.

Sidecar Health uses a Benefit Amount for medical services. If your service is more than the Benefit Amount, you’ll have to pay the difference. On the plus side, if the bill is less than the Benefit Amount, you get to pocket the difference. Any medical service must be deemed medically necessary by Sidecar Health to receive coverage.

ACA Health Plans Comparison

Affordable Care Act (or ACA) health plans are those that are found on the exchange. If you've already checked out plans on the website, you may be reeling from sticker shock. 

ACA plan monthly premiums for individuals are often in the hundreds of dollars ($500+ is not uncommon) and can be over $1,000 for families. Many plans come with deductibles that are several thousand dollars. This all eats into a significant portion of the average American’s disposable income.

ACA plans cap out-of-pocket costs at $8,550 (2021) for an individual and $17,100 for a family. That doesn’t count monthly premiums, co-pays, and deductibles. That can be a crippling amount to spend on healthcare costs for many Americans.

Is Sidecar Health Really Health Insurance?

Sidecar Health offers a different kind of health insurance. These are not ACA compliant health insurance plans. The technical name for Sidecar Health’s current plans is fixed indemnity insurance, because they pay a fixed amount for each prescription or service. 

Digging a little more into the details, you'll notice that Sidecar Health does not issue the health insurance themselves since they're not an insurance company. Instead, they are the exclusive program manager and administrator of the fixed indemnity insurance plans that are being sold.

Insurance is provided by United States Fire Insurance Company and Sirius America Insurance Company. Sidecar Health is a licensed third party administrator to those companies. “This is nothing like other fixed indemnity products,” Quigley said in an interview with Sun Sentinel. “No other fixed indemnity product covers 170,000 things.”

Despite Quigley's assurances, Sidecar Health is probably best for people without pre-existing conditions and who are in good health. As a non-ACA insurance provider, it's not required to renew your policy if you develop major health issues.

Yes - you’ll pay a monthly premium and if you pick a plan that has a deductible, coverage doesn’t start until it's met. The rate that you're offered from Sidecar Health will depend on a variety of factors including your age, health, and coverage needs.

Sidecar Health says that it's able to save its members up to 40% over traditional ACA plans. However, it does say that premium rates may increase if you do not add the three-year rate lock.

How Do I Open An Account?

You can visit the Sidecar Health website to get started. Rather than having to wait for an Open Enrollment period, you can sign up or cancel at any time. Coverage begins 14 days after plan enrollment.

While Sidecar Health may not be the best option for some people, if you are in good health, you may be able to save a lot of money by choosing Sidecar Health over a traditional insurance plan.

If you're a college student and a ACA plan is financially prohibitive for you, check out our guide to affordable health insurance for college students. Some notable health plan options include:

  • Coverage under parent’s insurance
  • School-sponsored health plan
  • Medicaid

For everyone else, other ACA alternatives include healthcare sharing programs, employer-sponsored plans, and getting coverage under your partner’s health insurance plan.

Coverage Amounts

  • $5,000
  • $10,000
  • $25,000
  • $2 million
  • Custom, up to $2 Million

Plan Length

1 or 3 years

Deductible Options

Standard plans have no deductible, but you may choose to add a deductible in order to lower your premiums.

Preventative Care


Pre-Existing Conditions

May be covered

Standard plans includes prescriptions, but you can choose to remove prescription coverage.

Choice of Doctor

No restrictions

Customer Service Number


Customer Service Hours

Mon-Fri, 7 AM-10 PM (CT)
Sat-Sun, 9 AM-5 PM (CT)

Mobile App Availability

Android only



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How Do I Get Health Insurance If I Lose My Job?

There are many ways to get health insurance if you lose your job. The first is COBRA, which allows you to keep your previous employer's insurance plan but can be expensive. Becoming unemployed also qualifies you for a special enrollment period, which means you can purchase any new insurance policy for up to 60 days after you lose your job. In some states, short-term health coverage is an affordable option that can keep you insured for up to 364 days while you look for new work.

What Is COBRA Insurance and Is It Worth It?

The Consolidated Omnibus Budget Reconciliation Act, commonly known as COBRA, is a federally mandated program through which you can retain your employer's policy for up to 18 months. If you do elect COBRA coverage, be prepared to pay significantly higher monthly premiums; you’ll be required to cover the amount your employer was contributing plus a 2% administration fee. COBRA often isn’t worth it, as most unemployed individuals can find a much more affordable policy on the marketplace.

What Is the Cheapest Health Insurance?

Short-term and catastrophic coverage plans are usually the cheapest health insurance options for anyone who recently has lost their job. However, there are downsides to both. Short-term coverage lasts only for up to one year and is banned or restricted in some states. You’ll need to be younger than 30 years old or meet low-income requirements to qualify for catastrophic coverage, and even if you do, those low premiums come at the expense of high deductibles.

What Do You Do If You Don’t Have Health Insurance?

If you find yourself without health insurance and need medical attention, you should be prepared to pay full out-of-pocket costs for any treatment you receive. In case of an emergency, U.S. law prohibits hospitals from refusing treatment due to your financial situation. However, if you truly are unable to afford coverage, you should see if you qualify for insurance through Medicaid.

If you don’t meet Medicaid requirements, you should consider purchasing a low-cost catastrophic plan to protect you financially in case of serious injury or illness.

How We Chose the Best Health Insurance for the Unemployed

Our analysis looked at 30 health insurers nationwide to identify the best companies based on the benefits they offer to those facing unemployment. We chose insurers with widespread geographic representation who provide flexible policies geared toward individuals with short-term insurance needs. Since financial strain is a main concern during periods of unemployment, we weighed policy pricing heavily by comparing quotes from five sample markets. Finally, we evaluated accessibility to care, including the number of in-network providers and the availability of telehealth services.

Why New riders are always dying on motorcycles

Sidecar Health offers plans with fully customizable coverage. It starts with 3 plan options:

  • Budget: For those who want minor procedures and their day-to-day needs covered
  • Standard: For those who want coverage for small to medium emergencies and everyday needs 
  • Premium: Covers daily needs and has broader coverage for emergencies 

From there, you can adjust several aspects of the plan, including:

  • Your deductible: The amount you pay for services before the plan starts paying (if available in your state)
  • Your annual coverage limit: The most the plan sold by Sidecar Health will pay in benefits in a given year
  • Whether you want prescriptions covered
  • Whether you want your rate locked for 3 years (if available in your state)

Sidecar Health makes it easy to get in touch. Its Member Care is available from 7 a.m. to 10 p.m. CT Monday through Friday and from 9 a.m. to 5 p.m. CT on Saturdays and Sundays. You can also reach out using chat on the Sidecar Health website or mobile app. 

Sidecar Health’s pricing is competitive when compared to traditional insurance plans. You can also customize your plan to better fit your budget and lock in the rate for up to 3 years in some states. 

Keep in mind that raising the deductible or lowering the annual coverage limit will lower your premium (what you pay each month), but you could also end up paying more out of pocket. 

The app has mixed reviews on the Google Play store. While some seem to like it, others have trouble with the search features and overall functionality. The app is also only available for Android devices. 

Sidecar Health allows you to see what’s covered and how much services will cost using the app or website. This gives you transparency into your health care. It also allows you to see any health care provider you want without needing a referral. You have the option of paying upfront for care and getting reimbursed or using your Sidecar Health payment card, which charges you 20% of the swiped amount until your bill is uploaded and reviewed. 

Overall, the benefits are clear, and it covers preventive and emergency care. 

Sidecar Health is easy to navigate and offers a questionnaire that lets you know whether it’s a good fit for your insurance needs. Its FAQs are thorough and it has several videos that explain how to use your benefits in different situations. You can easily search for the information you need about services you’re considering, and you can upload your itemized medical bills in a few clicks. 

It’s essential to keep in mind that Sidecar Health isn’t a traditional insurance plan. In some ways, this is an advantage. You can tailor your coverage more than you can with a traditional insurance plan. You can find out how much your health care services will cost and how much the plan will cover using the website or app. 

You also are considered a self-pay patient. Doctors and other providers often discount prices for self-pay patients, as they don’t have to go through the headache of dealing with a traditional insurance company. 

You do have to file claims yourself, but Sidecar Health makes this simple. You just ask for an itemized bill with medical codes, and then you upload your bill to Sidecar Health. It reviews your bill and pays out its benefit amount. If your service costs more than what Sidecar Health pays in benefits, you’re responsible for the difference. If it costs less, you keep the difference. 

You also have the benefit of knowing what’s covered. You can look up information in the app. You can also ask Sidecar Health for preapproval to use the Sidecar Health payment card to pay for care at the point of service. This is required for bills that are more than $2,500. 

You don’t have to worry about whether your providers are in-network, and you don’t have a primary care provider gatekeeping your access to specialists. 

It also has exclusions that are standard for most insurance policies. For example, it doesn’t cover anything experimental, cosmetic procedures, or over-the-counter drugs. 

Ultimately, Sidecar Health is transparent about what it does and doesn’t cover. That sets it apart from its competitors. 

Sidecar Health has a lot to offer. It has reasonably priced plans that cover preventive and emergency care. It’s an especially good fit for people who are in relatively good health and who prefer to price shop their health care. 

It’s also transparent about how it works, what it covers and what it doesn’t, which sets it apart from traditional insurance plans. You won’t leave the doctor’s office and be surprised with an unpleasant bill a month later. And you may save as much as 40% on your health care costs. 

You can sign up and cancel your plan at any time. If you’re between jobs, self-employed or working a job without benefits, it’s worth considering. 

Signing Up

To get started with Sidecar Health, visit its website or download the app from the Google Play store. 

You start the process by entering your ZIP code. If you live in a state served by Sidecar Health, you’re taken to a questionnaire. Fill out the questionnaire, and Sidecar Health will let you know whether it will be a good fit for you. If so, you complete the enrollment process, deciding your annual coverage amount, deductible, whether you want prescriptions covered and whether you want to rate lock (if available). 

Using Your Benefits

The first step to using your benefits is to call your healthcare provider and let them know you’ll be paying as a self-pay patient. Ask how much your service will be. You can also use the Sidecar Health app to search for doctors, and you may want to contact a few providers to compare prices. 

Enter the service in the app to see how much your plan will pay in benefits for the service. At your appointment, you can pay for the service upfront with your own payment method or use the Sidecar Health payment card. 

With the Sidecar Health payment card, you’re charged 20% of the swiped amount, and the plan pays an estimated benefit equal to 80% of the swiped amount. 

After your service, take a picture of your bill and upload it to Sidecar Health using the app or website. Once your claim is reviewed, Sidecar Health will make any adjustments needed, including paying you the difference if your provider charged less than the actual benefit amount. If your provider charges more than Sidecar Health’s benefit amount, you’re responsible for the difference. 

Sidecar Health bases its benefit amount on the average cash price for your service. 

Frequently Asked Questions

Is Sidecar Health a good option?


Is Sidecar Health a good option?


Melinda Sineriz


Sidecar Health is a good option. There’s no long-term commitment and it’s easy to sign up. Sidecar Health is transparent about what it offers and what it doesn’t. If it seems like a good fit, it’s worth trying. 

Answer Link



How does Sidecar Health work?


How does Sidecar Health work?


Melinda Sineriz


With Sidecar Health, you pay the cash price for care at the time of service. Plans offered by Sidecar Health pay a fixed benefit amount based on the average cash price for your service. If the benefit amount is more than your provider charged, you keep the difference. If it’s less, you pay the difference. You can use the Sidecar Health payment card or pay for care upfront using your own payment method and wait for reimbursement. 

Answer Link




Health reviews sidecar

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Patrick Quigley CEO of Sidecar Health

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