The Children’s Division Child Abuse and Neglect Hotline (CA/NHU) is a toll-free telephone answered seven days a week, 24 hours a day, days a year.
For hearing and speech impaired, please contact Relay Missouri /voice or /text phone.
Reporting child abuse is everyones responsibility.
Any person may report suspected child abuse, neglect, or exploitation. Anonymous reports are accepted from individuals who are not mandated by occupation to report, but please consider identifying yourself. Being able to contact you later helps the Childrens Division staff complete a more thorough investigation. They may also need to ask you for more information during the investigation process.
When making a report, be sure to have the following information:
- Name of the child
- Name of the parent(s)
- Name of the alleged abuser
- Where the child can be located
You will also be asked:
- Is the child in a life-threatening situation now?
- How do you know about the abuse/neglect?
- Did you witness the abuse/neglect?
- Were there other witnesses, and if so, how can they be contacted?
What if I’m not sure it’s abuse or neglect?
You can call the local Children’s Division office to discuss your concerns. They can advise you whether or not to call the hotline. They can also give you advice that might help you help the family in crisis.
Err on the side of over-reporting. If you have the thought, Maybe I should call… — DO! Not all calls to the hotline are determined to be abuse/neglect. However, the Children’s Division can often provide services and assistance that can help families prevent abuse.
Members of certain occupational groups, such as teachers, social workers, and physicians are mandated by law to make reports to the hotline and are considered mandated reporters. For a complete list of mandated reporters, please review RSMo .
Mandated reporters can report suspected child abuse and neglect by calling the Child Abuse and Neglect Hotline directly, or by making a report online. Online reporting should only be used in non-emergency situations.
Effective August 28, , Missouri law requires all mandated reporters to identify themselves when making a report. For more information, review the guidelines for mandated reporters.
Missouri Dhs Child Protective Service
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Frequently Asked Questions
How to contact the Missouri Department of Social services?
If you suspect child abuse or neglect, call our toll-free hotline at Our team will be available to help 24 hours a day, 7 days a week.
How to contact the children's Division in Missouri?
The Children’s Division Child Abuse and Neglect Hotline (CA/NHU) is a toll-free telephone line which is answered seven days a week, 24 hours a day, days a year. For hearing and speech impaired, please contact Relay Missouri /voice or /text phone.
Who is a mandated reporter in Missouri Department of Social services?
This site is designed to allow Mandated Reporters the ability to report child abuse or neglect to the Missouri Department of Social Services Children’s Division. If the situation is an emergency, please call This is a link to the Missouri Statute which provides the definition of a Mandated Reporter.
Who is the HealthNet division of the MO Department of Social services?
The MO HealthNet Division (MHD) administers the MO HealthNet (Missouri Medicaid) program. MO HealthNet provides medical services to eligible participants within defined program benefits in somewhat the same way insurance companies provide coverage for their policyholders.
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